Return & Refund Policy
At Srenok, we aim to provide good customer service. If you are not satisfied with your purchase, please review our detailed Return & Refund Policy below:
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.
- Please note that final sale items and clearance items are not eligible for returns or refunds.
How to Initiate a Return
- Contact our customer support team at [email protected] with your order number and reason for return.
- Our team will provide you with a Return Authorization Number (RAN) and detailed instructions.
- Clearly mark the provided RAN on your return package and include the original invoice.
We typically respond to return requests within 24-48 hours during business days.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (incorrect item sent or item damaged upon arrival).
- We recommend using a trackable shipping service. Srenok is not responsible for lost or damaged return shipments.
Refunds
- Once we receive and inspect your returned item, we will typically notify you via email within 2-3 business days.
- Approved refunds will typically be processed within 7-10 business days to the original payment method.
- Shipping charges (if applicable) are non-refundable, except in cases of defective or incorrect items.
Exchanges
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact our customer support within 7 days of receiving your order.
- We will work to resolve the issue, which may include providing a prepaid return label or replacement item.
- Resolution timeframe depends on the specific situation, but we aim to address these issues promptly.
Important Notes
- Refund processing times may vary depending on your bank or payment provider.
- During peak seasons or high volume periods, processing times may be slightly longer.
- Items must be returned in saleable condition to qualify for a full refund.
Contact Information
- Email: [email protected] (We typically respond within 24-48 hours during business days)
- Phone: 323-306-3621 (Monday–Friday, 9 AM – 5 PM PST)
Thank you for shopping with Srenok. We are committed to providing a reliable shopping experience and will work with you to address any concerns about your order.