Shipping Policy
At Srenok, we strive to ensure your orders arrive promptly and in good condition. Please review our detailed shipping policy below:
Processing Time
- Orders placed Monday through Friday (excluding holidays) are processed within 1-2 business days.
- Orders placed during weekends or public holidays will be processed the next business day.
Shipping Methods and Delivery Times
- Standard Shipping: Typically delivered within 5-7 business days.
- Express Shipping: Delivered within 2-3 business days.
Please note that delivery times are estimates and may vary depending on shipping carriers and your delivery location.
Shipping Costs
- Standard Shipping: Free on orders over $75; $6.95 for orders below $75.
- Express Shipping: $14.95 flat rate for all orders.
Order Tracking
- Once your order has shipped, you will typically receive a confirmation email containing tracking information.
- If you do not receive tracking information within 24 hours of shipment, please contact our customer service team.
Shipping Locations
- Currently, we ship exclusively within the United States.
- We do not offer international shipping at this time.
Undelivered or Lost Packages
- If your package has not arrived within the expected delivery timeframe, please contact our customer service team at [email protected] or call us at 323-306-3621 (Monday–Friday, 9 AM – 5 PM PST).
- We will work with you and the shipping carrier to resolve delivery issues.
Shipping Address Accuracy
- Please ensure the accuracy of your shipping information at checkout.
- Srenok is not responsible for orders shipped to incorrect addresses provided by the customer.
- Address changes may be possible if requested within 2 hours of order placement and before processing begins.
Weather and Carrier Delays
- Delivery times may be extended during peak seasons, severe weather conditions, or due to carrier delays beyond our control.
- We will notify customers of any significant delays when possible.
We strive to provide reliable shipping service. For questions about your specific order, please contact our customer service team during business hours.